Submit a ticket via the Self-Service Portal
If you're viewing this article, you're already in the Self-Service Portal. Great job!
To submit a ticket, follow the steps below:
- Click on the "Report an Issue" button to start the ticket submission process
- This brings you to the page where you fill out the ticket.
- Search a Requestor (REQUIRED) - By default this field will have your email address filled in. If you want to submit a ticket on-behalf of someone else, just remove your email address and put in yours.
- Add CC - If you want someone else to receive email updates about the ticket, click the button and enter their email address.
- Subject (REQUIRED) - In the subject field, put a short summary of the issue. If there are support articles relevant to your issue, they will appear on the right-hand side of the page (follow arrow). Take a look at some of the articles, they may help you solve your issue without having to submit a ticket.
- Description (REQUIRED) - In this field, enter a more detailed description of your problem. Be as descriptive as possible. More information is always better.
- Attach a file - If you need to attach a file, click the link.
- Category (REQUIRED) - Please select a category that resembles your issue. Some categories will have sub-categories.
- Submit - Hit submit to submit the ticket to our queue. If a required field was not filled in, it will tell you when you hit Submit.