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To submit a ticket, follow the steps below:

1. Click on the "Report an Issue" button to start the ticket submission process
   
2. This brings you to the page where you fill out the ticket.
   
3. Search a Requestor (REQUIRED) - By default this field will have your email address filled in. If you want to submit a ticket on-behalf of someone else, just remove your email address and put in yours.
4. Add CC - If you want someone else to receive email updates about the ticket, click the button and enter their email address.
5. Subject (REQUIRED) - In the subject field, put a short summary of the issue. If there are support articles relevant to your issue, they will appear on the right-hand side of the page (follow arrow). Take a look at some of the articles, they may help you solve your issue without having to submit a ticket.
6. Description (REQUIRED) - In this field, enter a more detailed description of your problem. Be as descriptive as possible. More information is always better.
7. Attach a file - If you need to attach a file, click the link. 
8. Category (REQUIRED) - Please select a category that resembles your issue. Some categories will have sub-categories. 
9. Submit - Hit submit to submit the ticket to our queue. If a required field was not filled in, it will tell you when you hit Submit.