Calls not Showing in Tablet PCR

There are multiple potential reasons why a call will not show in a crew's PCR inbox:

If on a Microsoft Surface device, it must have at least 10% available battery for full internet connectivity.
Tablet PCR needs to show a green + icon:

This indicates the device has internet access and is able to communicate with the PCR Server.
There is a vehicle or crew discrepancy between what Dispatch has assigned and what the crew has selected inside Tablet PCR. Crews should coordinate with Dispatch to ensure calls are accurately dispatched to the correct vehicle and crew.

For Example: Dispatch assigns a call to A56 in CAD and the crew is logged into A60 as the vehicle inside Tablet PCR. The crew will not see the call because the vehicle information does not match.

How to update Crew and Vehicle inside Tablet PCR

If Dispatch has the correct information, you'll want to change crew info:

Navigate to Current Crew inside Tablet PCR
Choose to "Edit" if already logged in
Change Crew Members and/or Vehicle as necessary:
Any Dispatched PCRs should show in your inbox within a few minutes.