If you need to call us, please reference the table below for the number to use.  Number / Extension Situation 617-514-2111 If you're calling from outside Pro EMS 131 If you're calling from Inside Pro EMS PLEASE NOTE: If you leave a voicemail on this extension after hours, this will contact the On-Call Technician. If the issue is not an emergency, please consider one of these other options for submitting a ticket:  Contact Support via Self-Service Portal  (PREFERRED) Contact Support via E-Mail

To contact us via E-Mail, please send an E-Mail to: support@proems.com If you choose to contact us this way, please be as descriptive as possible about your issue. If the issue is happening only on a certain computer, please let us know which one.

If you're viewing this article, you're already in the Self-Service Portal. Great job! To submit a ticket, follow the steps below: Click on the "Report an Issue" button to start the ticket submission process This brings you to the page where you fill out the ticket. Search a Requestor (REQUIRED) - By default this field will have your email address filled in. If you want to submit a ticket on-behalf of someone else, just remove your email address and put in yours. Add CC - If you want someone else to receive email updates about the ticket, click the button and enter their email address. Subject (REQUIRED) - In the subject field, put a short summary of the issue. If there are support articles relevant to your issue, they will appear on the right-hand side of the page (follow arrow). Take a look at some of the articles, they may help you solve your issue without having to submit a ticket. Description (REQUIRED) - In this field, enter a more detailed description of your problem. Be as descriptive as possible. More information is always better. Attach a file - If you need to attach a file, click the link.  Category (REQUIRED) - Please select a category that resembles your issue. Some categories will have sub-categories.  Submit - Hit submit to submit the ticket to our queue. If a required field was not filled in, it will tell you when you hit Submit.

To contact the On-Call Technician due to an emergency or time sensitive issue after hours, please call 617-514-2111 and leave a voicemail. The technician will be notified and you should receive a call back within 15-20 minutes.